Our values

General Questions

Q: What services do you offer? A: Haven Home Cleaning Co. specializes in move-in and move-out cleaning, open house cleaning, and organizing and decluttering services. We offer various levels of service to cater to different needs, including basic and enhanced packages.

Q: What areas do you serve? A: We proudly serve the greater northwest metro. If you’re unsure whether we cover your area, please contact us, and we’ll be happy to assist.

Q: How do I book a service? A: You can book a service by calling us at 763.438.6648, emailing us at havenhomecleaningco@gmail.com or using our online contact us section on our website.

Move-In/Move-Out Cleaning

Q: What is included in your move-in/move-out cleaning service? A: Our move-in/move-out cleaning service includes dusting, vacuuming, mopping, cleaning kitchen appliances (exterior), sanitizing bathrooms, and general tidying. Deluxe packages offer additional services like detailed scrubbing, window cleaning, and more.

Q: How much does move-in/move-out cleaning cost? A: Prices vary based on the size of the home and the level of service. For detailed pricing, please visit request a quote or contact us directly.

Open House Cleaning

Q: What is included in your open house cleaning service? A: Our basic open house cleaning service includes general dusting, vacuuming, mopping, and cleaning surfaces to enhance the home’s presentation. Enhanced packages offer additional services like window cleaning, spot cleaning walls, and organizing staging areas.

Q: Can you clean a home on short notice for an open house? A: Yes, we understand that timing can be crucial for open houses. Please contact us as soon as possible, and we’ll do our best to accommodate your needs.

Organizing and Decluttering

Q: How do you handle items for donation or disposal? A: During our organizing and decluttering service, we can help sort items for donation or disposal. We’ll coordinate with local donation centers or disposal services as needed.

Additional Services

Q: Do you offer carpet shampooing? A: Yes, we offer carpet shampooing as an add-on service. The rate is $0.30 per square foot, with a minimum service price of $45 for up to 150 square feet.

Q: What cleaning products do you use? A: We use high-quality, eco-friendly cleaning products that are safe for your family and pets. If you have specific product preferences or allergies, please let us know in advance.

Billing and Payments

Q: What forms of payment do you accept? A: We accept various forms of payment, including credit cards, debit cards, and electronic transfers. Payment must be made in full at the time of booking

Q: Are there any cancelations? A: Cancellations must be made at least 48 hours in advance to avoid a $50 cancellation fee. Cancellations made less than 24 hours before the scheduled service will result in a fee equal to 50% of the service cost. 

Q: Do you offer discounts or promotions? A: Yes, we offer discounts for repeat clients and bundled services. Please contact us for current offers.

Customer Support

Q: How can I contact you if I have more questions? A: You can reach us by phone at 763.438.6648, email at havenhomecleaningco@gmail.com, or through our contact form on the website. Our customer support team is available to assist you with any inquiries.

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